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What to do if you have a query or complaint

 

If you have a query or complaint about your policy or the advice you received

Please contact your financial adviser. If you are not satisfied with the response you receive from your financial adviser, you can escalate your advice-related complaint to the Ombudsman for Financial Services Providers:

ShareCall Number

0860 66 3247

Telephone Number

012 762 5000

Fax Number

012 348 3447

 

If you have a query or complaint about the payment of your annuity

Please contact Alexander Forbes Life Limited on their call centre 0800 11 21 57.

 

If you have a query or complaint about the product

Please contact our Client Services Department for complaints about the Terms and Conditions, or the product’s performance for example.

Telephone Number: 087 238 2690

E-mail address: info@justsa.co.za

 

If you are not satisfied with the response you receive from our Client Services Department

You can escalate your complaint to our Legal and Compliance Executive using the following contact details: 

Telephone Number: 087 238 2690

E-mail address: legal@justsa.co.za


Just will:

  • acknowledge receipt of your complaint within 48 hours
  • review your complaint
  • respond, within ten working days of acknowledging receipt of your complaint, with a detailed explanation about the outcome or resolution of your complaint

 

If Just does not resolve your complaint to your satisfaction

You can forward it to the Ombudsman for Long- term Insurance:

ShareCall Number

0860 10 32 36

Telephone Number

021 657 5000

Fax Number

021 674 0951

E-mail address

info@ombud.co.za

 

We recommend that you first try to resolve your complaint with us before you escalate it to the Ombudsman for Long-term Insurance.