Privacy Policy

Please read our Privacy Policy carefully before using this Website at www.justsa.co.za (“Website"). This Website is operated and provided by Just Retirement Life (South Africa) Limited (trading as Just), a company registered in South Africa under registration number 2014/0996/01 and whose registered office is Office G01, Big Bay Office Park, 16 Beach Estate Boulevard, Big Bay, Cape Town, South Africa, 7441. This Website is for use by any individual to access information about Just and Just’s products and services. It may not be used by any other third party or commercial organisation without prior express written consent from Just.
Just Retirement Life (South Africa) Limited is a licensed long-term insurer regulated by the Financial Services Board and a subsidiary of the Just Group plc.
This Privacy Policy together with the Terms and Conditions ("Terms") govern your use of this Website. In these conditions "Just", "we", "us" and "our" means Just Retirement Life (South Africa) Limited and "you" or "your" means the individual using this Website.
This Privacy Policy sets out how we use any of your personal information collected through your use of this Website. We will only use your personal information as set out in this Privacy Policy.

What information do we collect?
We may collect the following information:

  • Information you provide by filling in forms in order to apply for a quote or to purchase one of our products. This includes personal details such as your name, address, email address and phone numbers
  • Information when you report a problem with our Website
  • If you contact us, we may keep a record of that correspondence to enable us to respond to any queries or suggestions you may raise with us
  • Your IP Address, internet browser used, time and date of access
  • Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

How do we collect information about you?
We may collect personal information from you when you complete the feedback form on our Website to make an enquiry or send us a suggestion. We may also collect information about you from cookies, tracking beacons and other analytical tools such as Google Analytics.

What do we do with the information we gather?

We use information held about you in the following ways:

  • To ensure that content from our Website is presented in the most effective manner for you and for your computer
  • To provide you with information about our products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
  • To carry out our obligations arising from any contracts entered into between you and us
  • To notify you about changes to our service.

Who we share the information with, and your choices

We may disclose your personal information:

  • To other companies in the Just Group plc.
  • To third parties in the event that we sell or buy any business service or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets
  • If we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation, or in order to enforce or apply our Terms and other agreements. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

This process may include sending personal information outside of South Africa, and across international borders. The data protection laws in these countries may not be as extensive as in South Africa.

How we use cookies and web beacons

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer or device. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and to deliver a better and more personalised service. They enable us:

  • to allow you to carry information across webpages and avoid re-entering of information
  • to speed up your searches.

Some of our webpages may contain web beacons, which enable us in conjunction with cookies to better understand the behaviour of our Website users. We use web beacons to record the time and date of your visit to our Website, estimate our audience and size and usage pattern.

We use Google Analytics, a web analytic service provided by Google, Inc. to collect anonymous, aggregated statistics to better understand our Website users and help improve usage of this Website and help improve the structure of this Website to provide a better service to our Website users.

Your choices with respect to cookies and web beacons

You have the choice to set your browser to accept all cookies, reject all cookies, notify you when a cookie is set, and to delete your cookies periodically (each browser is different, so check the 'Help' menu of your browser to learn how to change your cookie preferences).

Web beacons are generally used in conjunction with cookies, so if your browser is set to reject cookies, or if cookies are deleted, web beacons will be unable to track your activity as you navigate between websites.

The cookies, web beacons and similar technologies on our website do not record or store your personal information.
You may refuse to accept cookies. However, if you select this setting you may be unable to access certain parts of our Website. If you choose not to block or disable cookies, web beacons or other similar technologies where you have the opportunity to do so, you consent to the uses of these technologies and the use of your personal information as described in this Privacy Policy.

For more information about cookies and web beacons, including how to manage your browser settings to accept or refuse cookies, please visit www.aboutcookies.org or www.allaboutcookies.org.

Email marketing

We may contact you for direct marketing purposes where you have consented to be contacted for such purposes and have provided your email address.

If you decide at any time that you no longer wish to receive marketing information from us, please contact the Data Protection Officer using the contact address below.

What if you think we have incorrect information or you would like a copy of the information we hold about you?

We will provide details of any personal information held about you upon request. A small fee may be payable. If you would like a copy of this information please write to the Data Protection Officer using the contact address below.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at info@justsa.co.za. We will correct or update any information which is found to be incorrect as soon as possible.

Other websites

Our Website may contain links to enable you to visit other websites of interest easily. We do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement or policy applicable to the website in question.

Information security

You should be aware that transmission of information via the internet is not completely secure. Although we try to protect your personal information, we cannot guarantee the security of your data transmitted to our Website and therefore any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Contact Information
Data Protection Officer
Louise Ferreira
LFerreira@justsa.co.za