What to do if you have a query or complaint
If you have a query or complaint about your policy or the advice you received
Please contact your financial adviser. If you are not satisfied with the response you receive from your financial adviser, you can escalate your advice-related complaint to the Ombudsman for Financial Services Providers:
|
ShareCall Number |
0860 66 3247 |
|
Telephone Number |
012 762 5000 |
|
Fax Number |
012 348 3447 |
If you have a query or complaint about the payment of your annuity
Please contact Alexander Forbes Life Limited on their call centre 0800 11 21 57.
If you have a query or complaint about the product
Please contact our Client Services Department for complaints about the Terms and Conditions, or the product’s performance for example.
Telephone Number: 087 238 2690
E-mail address: complaints@justsa.co.za
If you are not satisfied with the response you receive from our Client Services Department
You can escalate your complaint to our Legal and Compliance Executive using the following contact details:
Telephone Number: 087 238 2690
E-mail address: legal@justsa.co.za
Just SA will:
- acknowledge receipt of your complaint within 48 hours
- review your complaint
- respond, within 14 working days of acknowledging receipt of your complaint, with a detailed explanation about the outcome or resolution of your complaint
If Just SA does not resolve your complaint to your satisfaction
You can forward it to the Ombudsman for Long- term Insurance:
|
ShareCall Number |
0860 10 32 36 |
|
Telephone Number |
021 657 5000 |
|
Fax Number |
021 674 0951 |
|
E-mail address |
We recommend that you first try to resolve your complaint with us before you escalate it to the Ombudsman for Long-term Insurance.